TERMS & CONDITIONS – Mentality Skip to content
ORDERS SHIP WITHIN 48 HOURS
FREE SHIPPING ON ORDERS OVER $150+
ORDERS SHIP WITHIN 48 HOURS
FREE SHIPPING ON ORDERS OVER $150+
ORDERS SHIP WITHIN 48 HOURS
FREE SHIPPING ON ORDERS OVER $150+

TERMS & CONDITIONS

Respecting your privacy is of utmost importance to us at Mentality.

Any information you submit to our website, or that is gathered by a “cookie” during your visit, is used strictly by Mentality to maintain a record of your purchases and for promotional reasons.

We do not sell, transfer, rent or trade your information to any third party.

When you register at our site, you will be asked to submit some personal information, such as name and contact information to be used for Mentality marketing & our affiliate partnerships.

Mentality will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party.

In addition, we utilize a “cookie” to track your movements on the site. The cookie “remembers” who you are, therefore eliminating the need for you to re-register with us every time you visit our site.

 

Cookie Policy

Mentality places small packets of data, known as cookies, onto customers’ computers and mobile devices.

This is a standard practice all online businesses adhere to. Cookies are an integral part of assisting Mentality in providing a high quality online shopping experience to all customers.

With cookies enabled, Mentality can determine the buying and browsing behavior of all customers. By browsing Mentality, customers consent to the placement of cookies on their computer.

Customers are able to disable cookies if they want personally from their browser.

For more information about cookies, read our full Cookie Policy.

 

Shipment, Customs, Duties and Taxes

All items purchased from Mentality are made pursuant to a shipment contract.

This means the risk of loss and title for such items pass to the buyer upon our delivery to the carrier. The use of the Mentality site is intended only to people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use by themselves or as gifts.

Mentality offers worldwide shipping. The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country. Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.

The recipient specified on the delivery address may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.

Additional charges for customs clearance must be borne by the recipient specified on the delivery address. Mentality has no control over these charges and cannot predict what they may be.

If you reject the package & do not pay DUTIES, Mentality will not refund your order. By checking the box at checkout means you agree to pay duties for your items for your prospective country.

*We actively monitor purchased transactions to identify potential misuse or abuse of our policies. We flag customers who meet our criteria for excessive charges.

Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

 

Exchange Policy

If you wish to make an exchange due to an incorrect/damaged item due to MENTALITY error please visit the Contact Us page, or alternatively email our support team: SUPPORT@MENTALITY.CO and a representative will get back to you as soon as possible. 

*IF THE MISTAKE IS ON OUR END, WE WILL COVER THE COST OF SHIPPING TO REPLACE THE UNUSED PRODUCT(S). IF BAGS OR TAGS HAVE BEEN TAKEN OFF/OPENED WE WILL NOT REPLACE THE PRODUCT(S). 

Additionally, in your request, please ensure you have included the following details: Order Number, First Name/Last Name & Address. 

 

Disclaimer and limitation of liability

Mentality strives to be as accurate as possible and intends that the colors, design, and style of the products that appear on this site reflect those of the actual product.

However, Mentality does not warrant that product descriptions, pictures or any other content of Mentality is accurate, complete, reliable, current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur.

Actual colors and the "look and feel" you see on the Mentality site will depend on your computer monitor and on other technical factors.

If a product offered by Mentality itself is not as described(damaged), your sole remedy is to return it in unused condition. All of Mentality products are guaranteed against defects for 30 days from the date of the invoice. However all sales are final. We will not refund/exchange items that are purchased by mistake or incorrectly by you the customer. Except as expressly stated herein, Mentality disclaims all warranties, either express or implied, of any kind with respect to products sold on the Mentality.co.

You agree that the sole and exclusive maximum liability to Mentality arising from any product sold on the Mentality site is the price of the product ordered.

In no event shall Mentality, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

Marketing use of your personal information By signing up for newsletters, you agree to receive special offers and promotions of Mentality. You can unsubscribe from emails at any time by clicking the unsubscribe link contained in the email.


Shipping

Mentality is not responsible for lost items if USPS/UPS/DHL have confirmation of delivery. This also includes any returns sent back to our warehouse without prior authorization through the email address listed above.

Mentality is not responsible for items that are shipped to incorrect or not valid addresses. If an item is rejected by USPS and sent back to our fulfilment center a refund will be sent back to you MINUS the shipping fee.

We actively monitor purchased transactions to identify potential misuse or abuse of our policies. We flag customers who meet our criteria for excessive charges.

Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

Mentality has a no refund or exchange policy due to merchandise being a limited time offering / quantity.

By checking the box before checkout you are adhering to the terms & conditions below:

By ordering from us you agree to these terms & understand the policy we have in place for no refunds/exchanging of sizes or changing shipping addresses once your items have been shipped. You also agree to pay any additional Customs, Duties and Taxes if you are purchasing outside of the USA.

 

Contacting Mentality

If customers have any comments, questions, or concerns regarding the Policy or any other issues regarding privacy and security, please do not hesitate to contact Mentality customer care representatives (SUPPORT@MENTALITY.CO).

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